The SWAY Shoal
Sponsorship terms
These are the simple terms for sponsoring a fish in The SWAY Shoal. Nothing here takes away your rights under UK law.
What your sponsorship means
A sponsorship is a contribution to SWAY's work with local young people. In return, SWAY assigns your chosen fish for the period and level shown before payment. The fish is a digital campaign feature and does not represent ownership of an animal or a physical item.
Payment and length
The total price and the chosen one, two or three-year period are shown before you continue. Payment takes place on the chosen provider's secure website. The Shoal does not collect card or bank details. Sponsorships are currently paid once and do not renew automatically.
Your public fish profile
Your name, organisation, message, website, logo or photo are optional. They only appear publicly when you give permission and SWAY approves them. Please only upload material you own or are allowed to use, and do not include private information about a child or another person. SWAY may edit, decline, hide or remove content that is unsafe, unlawful, misleading, unsuitable for young people, or unrelated to the campaign.
Gift sponsorships
You may sponsor a fish as a gift. Please make sure you are entitled to share the recipient's name or dedication with SWAY. Gift details are treated like other public fish details: they stay private unless you give permission and SWAY approves them.
Changes, cancellation and refunds
You can request a secure email link to update your public fish details. The link works once and expires after 30 minutes. Contact admin@southwightyouth.org as soon as possible if you made a mistake or need to discuss a cancellation or refund. Requests are considered fairly in line with UK consumer law and the circumstances of the payment. Removing public details does not automatically cancel the sponsorship.
If something goes wrong
SWAY will take reasonable care to keep the Shoal available, but short interruptions can happen. Payment is not treated as complete until the provider confirms it. If you paid but your fish has not updated, or you need help using the secure link, email louis@southwightyouth.org with the email address used and the payment reference so Louis can put it right.
Contact and complaints
Contact SWAY at The Hub, Spanners Close, Chale Green, PO38 2HY, call 01983 655181, or use the SWAY contact page. SWAY's complaints and safeguarding information is on its policies page.
Last reviewed 21 September 2026